Privacy Policy

Last Updated:

At CommentLens360, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension and web services.

1. Information We Collect

1.1 Account Information

• Email address (required for account creation)
• Password (encrypted and securely stored)
• Subscription status and usage data

1.2 Usage Data

• Analysis usage count (number of analyses performed)
• Comments analyzed (stored temporarily for analysis purposes)
• User preferences and settings

1.3 Data from Video Platforms

When you use our extension to analyze comments on YouTube or TikTok, we access:

• Public comments from videos you choose to analyze
• Comment metadata (likes, timestamps, etc.)
• Video information (URL, title - for context only)

We do NOT collect: Your personal videos, private playlists, subscription lists, or any private account information from these platforms.

2. How We Use Your Information

• Service Provision: To provide comment analysis services and generate AI-powered reports
• Account Management: To manage your account, subscriptions, and usage limits
• Service Improvement: To improve our AI models and service quality
• Communication: To send service-related notifications (no marketing emails without consent)
• Legal Compliance: To comply with applicable laws and regulations

3. Data Storage and Security

3.1 Data Storage

• User account data is stored securely on our servers (Vercel platform)
• Passwords are encrypted using industry-standard hashing (bcrypt)
• Analysis data is temporarily stored during processing and deleted after report generation
• Comments are not permanently stored - only used for analysis

3.2 Security Measures

• HTTPS encryption for all data transmission
• Secure authentication using JWT tokens
• Regular security audits and updates
• Access controls to protect user data

4. Third-Party Services

4.1 OpenAI Hub API

We use OpenAI Hub API (https://api.openai-hub.com/) to power our AI analysis features. When you request an analysis:

• Comments are sent to the API for processing
• No personal information is included in API requests
• API responses are used only to generate your report
• We do not share your account information with the API provider

4.2 Payment Processing

We use Paddle for payment processing. Paddle handles:

• Payment information (credit cards, billing addresses)
• Payment security and compliance

We do not store your payment information. All payment data is handled securely by Paddle in accordance with PCI DSS standards.

5. Data Sharing and Disclosure

We do NOT sell, rent, or trade your personal information. We only share data in these circumstances:

• Service Providers: With trusted third parties who assist in operating our service (e.g., hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition (with prior notice)

6. Your Rights and Choices

• Access: You can access your account information at any time
• Update: You can update your account information through the extension or website
• Delete: You can request deletion of your account and data by contacting us
• Opt-out: You can unsubscribe from non-essential communications
• Data Export: You can export your analysis reports in CSV or Markdown format

7. Data Retention

• Account data is retained while your account is active
• After account deletion, data is removed within 30 days
• Analysis reports are not permanently stored - only generated on-demand
• Comments are deleted immediately after analysis is complete

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be processed and stored in servers located outside your country of residence. By using our service, you consent to the transfer of your information to these servers. We ensure that appropriate safeguards are in place to protect your data.

10. Cookies and Tracking

• We use local storage in the Chrome extension to save your preferences
• We use session cookies on our website for authentication
• We do NOT use third-party tracking cookies or advertising trackers
• We do NOT sell your browsing data to advertisers

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website (for significant changes)
• Sending an email notification (for major changes affecting your rights)

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

13. Consent

By using CommentLens360, you consent to this Privacy Policy. If you do not agree with this policy, please do not use our service.

← Back to Home